Communications and Community Relations Manager

Business Title: Communications and Community Relations Manager

Employment Group: Management and Professional (AAPS)

Job Family: Information Services

VP/Faculty: Faculty of Applied Science

Dept: SARAVYC, School of Nursing

Pay Grade: 6

Salary Level: A

Part time: .5 FTE


Job Summary

This position provides communications expertise to the Stigma and Resilience Among Vulnerable Youth Centre (SARAVYC), with an emphasis on the implementation of communications strategies, events, and projects designed to raise the profile of the organization, share findings with the public as well as government stakeholders and health providers.

The Stigma and Resilience Among Vulnerable Youth Centre (SARAVYC) is a team of researchers and community partners advancing research to improve the lives of LGBTQ2S+, sexually exploited, and other vulnerable youth. The Communications and Community Relations Manager (CCRM) is a key player in the development of material that supports fundraising and knowledge translation strategies for SARAVYC. The ability to communicate with a broad range of internal and external stakeholders, including potential participants and groups who support them, is critical for community outreach activities and the CCRM is responsible for development of new communication tools and material to support this.

Organizational Status

Reports to the Managing Director. As a key member of the SARAVYC team, works closely with the SARAVYC Executive Director, Post-doctoral fellows, staff, and research members as well as with partners such as Public Affairs, UBC Development Office, and external non-profits.

Success in this role relies upon building positive relationships with faculty members, trainees, and staff within SARAVYC and with key stakeholders throughout the University community and beyond; applying creative strategies for outreach materials and public engagement activities.

Work Performed

The position takes primary responsibility for the communications portfolio of the centre. Effectiveness in this role requires a detailed understanding of the SARAVYC organization, its priorities and key activities, ongoing teaching / training / research, and the interests of external stakeholders. The CCRM has the ability to profile the organization and its activities in a clear, compelling and appropriate format to multiple audiences.

Major responsibilities include:

  • In consultation with faculty and staff, identifies key opportunities to improve the organization’s existing communications activities and provides ongoing knowledge translation, community relations and communications expertise to the organization.
  • Develops print and digital materials for SARAVYC community engagement as needed, doing graphic design and collaborating with contractors if needed.
  • Creates promotional materials such as posters, flyers, infographics, and newsletters to effectively communicate research activities for digital and print dissemination. Monitors and implements SARAVYC branding and develops collateral materials for member engagement.
  • Actively creates and seeks out strategic earned media opportunities to raise the profile of SARAVYC and disseminate its findings. Drafts and coordinates media releases in collaboration with UBC Public Affairs. Coordinates media requests for expert interviews. Monitors and collects news coverage items about SARAVYC and its related research topics.
  • Develops and executes strategic knowledge translation, community relations and communications activities, such as research, event planning, and policy briefings. Works closely with Managing director and Post-doctoral fellows to help plan and execute culturally respectful community events and other activities.
  • Responsible for content development, data support, and maintenance for SARAVYC website in conjunction with website developers. Ensures rapid, accurate flow of information between SARAVYC and its major partners.
  • Responsible for executing social media strategy and policy for SARAVYC, maintaining and growing engagement on social media channels, and monitoring social media for SARAVYC mentions and other population and public health and LGBTQ+ youth issues/trends.
  • Develops policies and procedures for researchers to guide ongoing communications approaches to community partners and potential research participants.
  • Also assists in providing training to post-doctoral fellows and research staff in knowledge translation strategies and skills.


The CCRM will be located at the School of Nursing, SARAVYC research offices, at Koerner Pavilion, University Hospital, UBC-Vancouver campus, so that s/he can work closely with SARAVYC’s Managing Director and other members of the investigative team; The work space includes an open office shared with other research staff, a computer, other office equipment for accomplishing specific research tasks.

Supervision Received

This position reports to the Managing Director, within established policies, procedures and standards. Work is carried out with little supervision and is reviewed in terms of sound management practices and achievement of specific objectives identified during annual review and throughout the year at regularly scheduled meetings.

Supervision Given

Provides supervision to support staff, contractors, or to student assistants on communications project-specific tasks. Provides assistance with management of administrative and support staff as well as training to Post-doctoral fellows and research staff.

Consequence of Error/Judgment

Errors or incorrect decisions could potentially result in delays in completing the various SARAVYC study objectives or seriously compromise the centre’s reputation and/or of research conducted by the centre.


  • Undergraduate degree in a relevant discipline. Minimum of 3 years’ experience or the equivalent combination of education and experience.
  • Experience with developing and implementing strategic communications plans.
  • Graphic design experience with expertise in Adobe Creative Suite. Competency with Word, Excel, PowerPoint, and website Content Management Systems including wordpress.
  • Experience developing materials for a variety of audiences. Ability to select the most effective communication media for a situation and to show ingenuity from the conception of ideas to completion of projects.
  • Ability to conduct needs analyses, as well as plan, organize, manage, monitor, complete, and evaluate community outreach projects within allocated time and resources.
  • Ability to identify and respond to contentious or politically sensitive issues with discretion. Awareness of issues experienced by LGBTQ2S+ community an asset.
  • Ability to interact with faculty, staff, students and personnel from public, private and international organizations. Ability to liaise with diverse internal and external partners from faculties, institutions and organizations. Demonstrated ability to exercise diplomacy, discretion and good judgment.
  • Experience using social media tools and developing social media strategies.
  • Ability to work effectively independently and in a team environment.
  • Ability to effectively facilitate groups to achieve appropriate outcome. Ability to initiate projects. Enthusiastic, interactive, and energetic. Project Management skills are an asset.


UBC hires on the basis of merit and is committed to employment equity. All qualified persons are encouraged to apply. We especially welcome applications from members of visible minority groups, women, Aboriginal persons, persons with disabilities, persons of minority sexual orientations and gender identities, and others with the skills and knowledge to engage productively with diverse communities. Canadians and permanent residents of Canada will be given priority.


The closing date for applications is January 4th, 2019. Apply now.